Terms of service
Terms of Service
Effective Date: 29 January 2026
These Terms of Service (“Terms”) govern your access to and use of the LLYN website and services (“Site”), and constitute a binding agreement between you and LLYN (“we,” “us,” or “our”). By visiting our Site, placing an order, or otherwise engaging with LLYN, you agree to be bound by these Terms. Please read them carefully.
1. Overview
LLYN is an online platform based in Dubai, United Arab Emirates, offering handcrafted crystal candy and related products for sale globally. These Terms apply to all visitors, users, and customers who access or use the Site.
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order through our Site. By using this Site, you represent and warrant that you meet this age requirement and that you have the authority to enter into this agreement.
3. Modifications to These Terms
We reserve the right to modify or update these Terms at any time. Changes will be effective immediately upon posting on this page, with the “Effective Date” updated accordingly. Your continued use of the Site after any changes constitutes acceptance of the modified Terms.
4. Use of the Site
You agree to use the Site only for lawful purposes and in a manner that does not infringe on the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site. Prohibited activities include, but are not limited to, transmitting any harmful or disruptive code, violating any applicable laws, or engaging in unauthorized collection of data from other users.
5. Ordering and Payment
· Product Information: We strive to display accurate product descriptions, pricing, and availability. However, all information is subject to change at any time without notice.
· Orders: By placing an order, you are making an offer to purchase products subject to these Terms. We may accept or reject your order at our discretion (e.g., for suspected fraud or limited supply).
· Pricing: Prices are listed in AED (or another currency, as specified at checkout) and do not include applicable taxes, duties, or shipping charges, which are calculated at checkout.
· Payment Methods: We accept payments via approved third-party payment processors (e.g., Stripe, Apple Pay). You authorize us (or our payment processors) to charge your payment method for the total amount of your order, including taxes and shipping.
6. Shipping and Delivery
· Global Shipping: We offer delivery to various countries. Estimated delivery times are provided for reference and are not guaranteed.
· Customs and Duties: International orders may be subject to customs duties, taxes, or other fees upon arrival in your country. These charges are your responsibility.
· Risk of Loss: Title and risk of loss for products pass to you upon our delivery of the goods to the carrier.
7. Returns and Refunds
Due to the perishable and handcrafted nature of our products, all sales are final. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photo evidence, and we will work with you to resolve the issue (e.g., replacement or refund). We reserve the right to request that the damaged items be returned or disposed of safely.
8. Intellectual Property
All content on the Site—including text, graphics, logos, photographs, and product designs—is the property of LLYN or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.
9. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and disclosure of personal data are governed by our [Privacy Policy]. By using the Site, you acknowledge our practices described in the Privacy Policy.
10. Disclaimer of Warranties
LLYN provides the Site and products “as is” and without any warranty of any kind, express or implied. We do not warrant that the Site will be error-free or uninterrupted. To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of Liability
To the maximum extent permitted by applicable law, LLYN shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or purchase of products. Our total liability for any claim arising out of or relating to these Terms or the Site shall not exceed the amount you paid us for the product(s) giving rise to the claim.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or related to the Site or these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
13. Termination
We reserve the right, in our sole discretion, to suspend or terminate your access to the Site if you violate these Terms or for any other reason. Upon termination, your rights to use the Site will immediately cease.
14. Contact Information
For questions about these Terms or your order, please contact us via the details listed on our “Contact Us” page.
By using our Site, you acknowledge that you have read, understood, and agreed to these Terms.