Refund policy

 

 

Refund Policy

Effective Date: 29 January 2026

This Refund Policy outlines how LLYN (“we,” “our,” or “us”) handles cancellation requests, returns, and refunds for purchases made through our website and services (“Site”). By placing an order with us, you agree to the terms stated below.

1. Cancellations

· Before Shipment: You may cancel your order for a full refund if it has not yet been packed or shipped. To cancel, please contact us promptly with your order number.

· After Shipment: Once your order has been shipped, it cannot be cancelled. See “Non-Returnable Items” below for further details.

2. NonReturnable Items

Due to the handcrafted and perishable nature of our crystal candy, as well as food safety regulations, all edible products are considered final sale and cannot be returned or refunded except in the circumstances outlined in Section 3. Additionally, we do not accept returns on:

· Custom or personalized items

· Products purchased on sale or at a discount

· Gift cards or store credits

· Items that have been opened, used, or are not in their original packaging

3. Damaged or Incorrect Items

While we strive to ensure every order arrives in perfect condition, we understand that issues can occur. You may be eligible for a refund or replacement if:

· You receive a product that is damaged or defective

· You receive the wrong item or an item is missing from your order

To initiate a claim, you must:

1. Contact us within 48 hours of delivery with your order number and a detailed description of the issue.

2. Provide clear photographic evidence of the damage or incorrect item (including packaging).

Upon verifying your claim, we will:

· Offer a replacement at no additional cost, or

· Issue a refund to your original payment method

Please note that shipping fees (if any) are non-refundable.

4. Return Procedure (If Applicable)

In rare cases where we may request the return of a product:

· The item must be unused, unopened, and in its original packaging.

· You must ship the item back to us within 7 days of our approval.

· You are responsible for return shipping costs unless the return is due to our error.

We reserve the right to refuse returns that do not meet these conditions.

5. Processing Refunds

· Once a refund is approved, it will be processed to your original payment method (credit card, Apple Pay, etc.).

· Refund processing times may vary depending on your payment provider and may take up to 14 business days.

· If you have not received your refund after this period, please contact your bank or payment provider before reaching out to us.

6. Chargebacks & Dispute Resolution

We aim to resolve any issues directly with you. Before initiating a chargeback or filing a dispute with your payment provider, please contact us. We value your satisfaction and will work with you to address any concerns promptly.

7. Compliance with Consumer Laws

Nothing in this policy affects any statutory rights you may have under applicable consumer laws. In jurisdictions where refund rights cannot be waived (e.g., certain EU countries), we will comply with those requirements.

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal obligations. If we make material changes, we will post the updated policy on our website with a new “Effective Date.” Please review this policy periodically.

9. Contact Us

For any questions or to initiate a claim under this Refund Policy, please contact us through the details provided on our “Contact Us” page. We will aim to respond within 2 business days.

 

 

By placing an order with LLYN, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.